One49 Privacy Policy
This document explains how one49 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Last updated: 2026
1. Information We Collect
When you register or use the one49 platform, we collect several categories of information to ensure our services run smoothly and securely. This information is divided into the following main types:
Account Information: Full name, email address, phone number, date of birth, and password chosen at registration. This information is used to verify your identity and manage your account on the platform.
Payment Information: Transaction details in MYR (RM), including deposit methods used (such as FPX or TNG eWallet), deposit and withdrawal records, and verification information required to process transactions. one49 does not store full credit card details or bank account numbers directly — all processing is handled through secure payment channels.
Device and Browser Information: IP address, web browser type, device operating system, phone model (if on mobile), and login session data. This information helps us detect unauthorised access and improve the user experience.
Usage Data: Pages visited, game categories accessed, session duration, and user actions within the platform. This data is used for internal analysis to improve our services.
2. How Your Information Is Used
One49 uses collected information solely for legitimate purposes directly related to the platform's operations. The primary purposes are as follows:
- Processing account registrations and verifying user identity
- Processing deposits and withdrawals in Malaysian Ringgit (RM)
- Detecting and preventing fraud, duplicate account use, and activities that violate our terms of use
- Sending notifications related to transactions, active promotions, and important policy updates
- Providing effective customer support when you contact us
- Improving platform design, technical performance, and overall user experience
- Complying with applicable legal and regulatory requirements
One49 does not sell, rent, or trade users' personal information to any third party for marketing purposes.
3. Cookies and Session Tracking
The one49 platform uses cookies and similar session-tracking technologies to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as maintaining your logged-in status throughout a session and ensuring transactions are processed correctly. These cookies cannot be disabled without affecting platform functionality.
- Analytics Cookies: Helping us understand how users interact with the platform — which pages are visited most frequently and where users encounter technical difficulties. This data is collected anonymously.
- Preference Cookies: Saving your personal settings such as language preference and interface display so you don't have to reconfigure them every time you log in.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may directly affect platform functionality.
4. Data Storage and Security
One49 uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. This means your personal information, payment details, and session data cannot be read by third parties during transmission.
Account passwords are stored as hashed values that cannot be decrypted — no one, including one49 staff, can view your original password. This is the industry standard for protecting login credentials.
Your data is retained for as long as necessary for operational and legal compliance purposes. Transaction records may be kept for longer periods where regulatory requirements apply. Once data is no longer needed, it is securely disposed of.
We recommend using a strong, unique password for your one49 account and never sharing your login details with anyone.
5. Your Rights as a User
As a one49 platform user, you have the following rights regarding your personal information:
Right of Access: You may request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe and the information will be provided in a readable format.
Right to Correction: If any information in your account is inaccurate or out of date, you can update it yourself through your account settings or contact the one49 support team for assistance.
Right to Deletion: You may request account closure and deletion of your personal data. However, we may need to retain certain transaction records as required by law, even after the account is closed.
Right to Withdraw Consent: For optional marketing communications or promotional notifications, you may unsubscribe at any time through your account settings or by contacting our support team.
To exercise any of the above rights, contact us via our support email: [email protected] or refer to FAQ our page for detailed guidance.
6. Data Sharing and Policy Changes
Third-Party Sharing
One49 does not sell or disclose users' personal information to third parties for marketing purposes. However, in certain circumstances, information may be shared with:
- Payment processors that require transaction details to complete your deposits or withdrawals
- Technical service providers assisting with platform operations, subject to strict confidentiality agreements
- Legal authorities where required by law or a valid court order
All data sharing with third parties is limited to what is strictly necessary and is subject to appropriate safeguards.
Changes to the Privacy Policy
One49 reserves the right to update this Privacy Policy from time to time to reflect changes in data processing practices or legal requirements. When significant changes are made, users will be notified via in-account notifications or email. Continued use of the platform after changes take effect will be considered acceptance of the latest version.
For any enquiries about this Privacy Policy or how we manage your data, please contact us at: [email protected]